Terms of Sale

Pre-loved pieces are one-off. Once a piece sells it's gone, and its condition is recorded and photographed on the product page before you buy.

If something you've ordered turns out to be unavailable, we'll contact you and you can choose a replacement, a store credit or a refund.

Free delivery within 7km of Underwood: allow 3–5 business days. Paid same-day delivery is available within 20km for orders before 4 pm; contact us to confirm availability.

1 delivery person · Ground floor. Customer assistance is required for unloading.

Pickup is from Shop 2/2932 Logan Road, Underwood, QLD, 4119, Mon-Sun 9am-7pm.

Access is the most common reason a delivery can't be completed, so please check measurements, lifts and parking before ordering.

Assembly is offered item by item where the service is available. Each item has its own assembly fee, shown on the product page and before you confirm your order.

Damage caused during your own assembly isn't covered by warranty.

For eligible brand-new unused items, the published 7-day cancellation terms run from ordering; once delivered or collected, change-of-mind remedies are store credit or exchange only. See the full returns policy for conditions.

We do not accept returns or exchanges of secondhand furniture or whitegoods for change of mind.

Pre-loved whitegoods come with a one-month store warranty from the day you receive them. The returns page sets out each case in full.

If a paid delivery cannot be completed because the item cannot pass through the customer's doorway or access route, or because of customer-caused circumstances or property/lift access constraints, our delivery team will take the goods back immediately.

A 20% restocking fee applies to the price actually paid for the item taken back. If the whole purchased set is taken back, the fee applies to the price actually paid for the whole set.

Actual bank and payment-processing charges incurred for the case also apply.

The remaining goods value is provided as store credit after these deductions. No monetary refund is offered under this customer-caused failed paid-delivery policy.

These store policies do not limit your rights or remedies under the Australian Consumer Law. Faulty or misdescribed goods and delivery failures attributable to the store are assessed separately. These fees and the store-credit-only condition are not automatically applied to those remedies.

Brand-new furniture carries a one-year structural warranty.

Secondhand furniture, excluding whitegoods, has no voluntary store warranty. Your consumer rights still apply.

Pre-loved whitegoods carry a one-month store warranty from the day you receive them.

Faults noted and disclosed at the time of sale aren't covered, but your rights for undisclosed faults still apply.

Whatever you buy, your rights under the Australian Consumer Law always apply if an item is faulty. Our warranty sits on top of those rights — it doesn't replace or limit them, and our goods come with guarantees that cannot be excluded.

We only collect what we need to take payment, deliver your order and handle returns or warranty claims, and we never sell your personal information.