What to expect
Assembly
Most of our furniture arrives ready to use. Where assembly is needed, we tell you before you buy.
Assembled
Sofas, lounges, most pre-loved pieces and whitegoods arrive ready to use — feet may screw on.
Minor assembly
Bed frames, dining tables and shelving. Tools and instructions included, typically 15–40 minutes.
Flat packed
Some new items ship boxed. The product page says so before you buy.
Optional service
We'll assemble it for you
Assembly is offered on eligible items. Each item has its own assembly fee, shown on the product page and before you confirm your order.
Varies by itemCheck the product page
Availability is confirmed with your delivery run — we'll agree the day with you before your order goes out.
How booking works
- Add at checkoutStep 1
- We confirmStep 2
- Built in the roomStep 3
Assembling it yourself
- Unpack in the room where the furniture will live — assembled items are harder to move through doorways.
- Lay out all parts and hardware first and check them against the parts list.
- Hand-tighten all bolts before fully tightening any, so the frame can settle square.
- Keep the instructions and spare hardware — useful if you move house.
- Two people are easier than one for bed frames and larger tables.
Damage caused during your own assembly isn't covered by warranty, so if a step isn't clear, stop and message us — we'd rather talk you through it than see a part broken.
Packaging removal
Our delivery team can take packaging away on request — just ask when we confirm your delivery. Otherwise cardboard and timber are recyclable through Brisbane City Council kerbside collection.
Still have a question?
We aim to reply within one business day.
Free local delivery
Free within 7km of Underwood with a wait of 3–5 business days. Paid same-day delivery within 20km for orders before 4 pm; contact us to confirm availability.
*T&Cs apply